The Return Phone Call

The return phone call

We've all left messages, we'e all expected a call back, and we've all experienced a situation where that call back didn't happen. A return phone call can be the best tool a manager or supervisor possess to return faith in the customer experience. 

I know what your saying right now... there are other forms of communication out there to handle this. Text, live chat, email. None of these reach the customer on a personal level like a return phone call. the effort to go above and beyond can solidify the customers belief in your brand.

there are a couple of return phones calls, as a customer service hero, that you can make;

1. Customer satisfaction calls
1. Often referred to as the "Warm Fuzzy" these calls are typically made by your line level employees to ensure customer satisfaction with a product or service. Knowing a company wants feedback on your satisfaction can build a positive relationship, even if the results are negative on the call. This call also allows you to resolve any issue the customer may be having preemptively
2. Supervisor/Manager Callback
1.  This normally occurs.We have a little motto here in my company "A Call back means their coming back". The idea is simple. The faster we help resolve a situation, the faster that customer is coming back for additional products or services. 
3. We see you have blah bah blah
1. while sounding like a sales pitch,  a call back on services, and additional services the customer may want can add a next level experience to your customer service